Automated FNOL claims intake — 24/7.
FNOL360® automates First Notice of Loss claims intake around the clock, guiding callers through a consistent reporting process, gathering the structured information your claims team needs and delivering it in a clear format for professional triage.
FNOL360®
First Notice of Loss
FNOL claims don't keep office hours.
Claims can be reported at any time, and the quality of the information captured at First Notice of Loss can influence everything that follows in the claims process.
Incomplete information, inconsistent questioning and unstructured reports can create unnecessary re-contact, delay claims triage and increase administrative work for claims teams.
FNOL360® brings automated structure and consistency to the first stage of the claims journey.
A consistent automated process for every FNOL notification
FNOL360® guides the reporting party through an agreed, structured conversation designed around the client's FNOL requirements — every time, regardless of when the claims call arrives.
Answer
Available around the clock to receive First Notice of Loss calls.
Identify
Identifies the policyholder or reporting party and the nature of the incident.
Capture
Gathers the factual information required by the agreed FNOL process.
Structure
Information organised into a consistent format for professional review.
Escalate
Matters requiring human involvement follow defined escalation pathways.
Handoff
A structured summary delivered to the appropriate claims team for triage.
Capture the information your claims team needs
FNOL360 is configured around the information required for the relevant type of loss. The exact information captured is agreed with the insurer, MGA or claims team as part of the configuration process.
Depending on the agreed FNOL process, this can include:
- Policyholder or reporting-party details
- Contact information
- Policy or reference information
- Nature of loss
- Date and time of incident
- Location
- Factual circumstances
- Parties involved
- Property, vehicle or asset information
- Immediate circumstances
- Urgency indicators
- Other agreed FNOL information
From claims conversation to structured information
FNOL360® doesn't simply record a call or take a message. It converts the information gathered during the FNOL conversation into a clear, factual and structured summary for the claims team.
This can help support:
Initial triage
Claims teams receive structured information from the first notification.
Claims allocation
Consistent output supports routing to the appropriate handler.
Internal review
Timestamped, factual summaries ready for internal oversight.
Reduced re-keying
Structured output reduces manual data entry and transcription.
Consistent documentation
Every notification captured in the same format, regardless of when it arrives.
Workflow integration
Integration with claims or workflow systems subject to the client's systems and technical compatibility.
The objective is simple: give the claims professional better structured information at the start of the claims process.
Automate the FNOL intake. Keep claims professionals in control.
FNOL360® is designed to capture and structure claims information — not adjudicate claims.
The system does not:
- Interpret policy coverage
- Determine liability
- Estimate settlements
- Confirm whether a claim is valid
- Make claims decisions
- Provide legal or regulatory advice
FNOL360 captures the notification.
Your claims professionals make the decisions.
AI handles the process. Your people retain the judgement.
The Riskbotix approach to insurance automation.
Know when a person needs to take over
Not every claims conversation should remain automated. FNOL360 can be configured with defined escalation rules so that appropriate matters are referred to authorised claims personnel.
Escalation pathways are designed around the client's requirements and agreed as part of the FNOL360 configuration — not determined independently by the system.
Escalation triggers can include
- Requests for coverage confirmation
- Liability questions
- Settlement questions
- Complaints
- Vulnerability or distress
- Sensitive circumstances
- Complex or unusual situations
- Other client-defined escalation triggers
Escalation rules are agreed with the client as part of the FNOL360 configuration.
Designed for conversations that may be difficult
A First Notice of Loss can follow a stressful or distressing event. FNOL360 is designed to communicate calmly, clearly and respectfully while gathering the information required.
Calm, neutral language
Configured to use measured, professional language appropriate for claim reporting.
Space to explain
Allows callers to describe what happened without pressure or interruption.
No speculation
Avoids coverage statements, liability commentary or outcome predictions.
Defined boundaries
Does not provide claims advice or confirm claim outcomes.
Escalation awareness
Recognises agreed indicators for escalation to a human claims professional.
Appropriate referral
Refers sensitive or complex situations to authorised personnel.
Automation should never come at the expense of appropriate human intervention.
Built for insurance claims. Not adapted to them.
FNOL360® is a Riskbotix product designed specifically around insurance claims intake. Our team combines insurance-market experience with AI and automation capability, so we start with the claims process rather than the technology.
Implementation considers the full context of how the client receives and handles First Notice of Loss — not just the technology requirements.
We build FNOL360® around your claims process.
Implementation considers
- FNOL information requirements
- Type of business and claims
- Existing claims processes
- Escalation requirements
- Approved conversational boundaries
- Required outputs
- Notification and handoff requirements
- Appropriate data handling
We build it with you
FNOL360 is a managed service. We work with you to understand your claims process and configure the system around it — then continue to support and optimise it once live.
Understand
We review your existing FNOL process, claim types, information requirements and escalation procedures.
Design
We design the conversational journey, structured information capture and agreed boundaries.
Build
We configure FNOL360 around the agreed process and required outputs.
Test
We test realistic claim scenarios with you and refine the system before launch.
Manage
Once live, Riskbotix continues to support and optimise the service as requirements develop.
A managed service. Not another piece of software.
Riskbotix builds, configures, tests and manages FNOL360 on your behalf. You focus on your claims operation.
Discuss your FNOL processCompliance safeguards built into the process
Controlled Communication
Defined conversational pathways help keep interactions factual and consistent.
Structured Intake
Agreed information is captured systematically and documented in a consistent format.
Defined Escalation
Coverage, liability, complaints, vulnerability and other agreed triggers can be referred to authorised personnel.
Human Decision-Making
Claims assessment, coverage interpretation, liability and settlement decisions remain with authorised claims professionals.
Data Discipline
FNOL360 is configured to capture information relevant to the agreed FNOL process rather than collecting unnecessary information.
Regulatory Responsibility
Responsibility for regulatory compliance, claims handling and decision-making remains with the relevant authorised organisation.
FNOL360 is designed to support an insurer's or claims organisation's controlled FNOL process. Responsibility for regulatory compliance, claims handling and decision-making remains with the relevant authorised organisation and its personnel.
Experience FNOL360
The easiest way to understand FNOL360 is to experience it. Call our demonstration agent and report a simulated motor accident. See how it guides you through the notification, gathers the relevant information and structures the enquiry.
Try changing your answers, asking questions or providing information in a different order.
Call the FNOL360 Demo
Demonstration number to be confirmed — contact us to arrange a live walkthrough.
Could FNOL360® improve your automated claims intake?
Every claims operation is different. Talk to Riskbotix about your current FNOL process and we'll explore where AI-powered automated claims intake could help.