Terms of Service

1. About these terms

These terms of service ("Terms") govern your use of the FrontDesk360 website at frontdesk360.co.uk (the "Site") and the AI front desk services we provide (the "Services"). By accessing the Site or using the Services, you agree to be bound by these Terms.

FrontDesk360 is operated by FrontDesk360 Ltd ("we", "us", "our"). If you do not agree to these Terms, please do not use the Site or Services.

2. Our services

FrontDesk360 provides managed AI front desk services, including an AI Voice Receptionist and Website Assistant, configured specifically for each client. The precise scope of services, including features, call volumes, integrations and support arrangements, is set out in the service agreement entered into between FrontDesk360 and each client.

We reserve the right to modify, suspend or discontinue any aspect of the Services at any time, with reasonable notice where practicable. We will not be liable to you or any third party for any modification, suspension or discontinuation of the Services.

3. Use of the website

You may use the Site for lawful purposes only. You must not:

• Use the Site in any way that violates applicable law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the Site or its related systems.
• Introduce viruses, trojans, worms or other malicious or harmful material.
• Scrape, harvest or collect data from the Site without our prior written consent.
• Use the Site in a way that could damage, disable, overburden or impair it.

4. Intellectual property

All content on the Site — including text, graphics, logos, icons and software — is the property of FrontDesk360 or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any content on the Site without our prior written permission.

Nothing in these Terms grants you any rights in the FrontDesk360 name, logo or brand.

5. Client obligations

Where you use our Services as a client, you agree to:

• Provide accurate and complete information during the onboarding and configuration process.
• Notify us promptly of any changes to your business, services or processes that may affect how the Services should operate.
• Ensure that your use of the Services complies with all applicable laws, including data protection and consumer protection legislation.
• Obtain any necessary consents from your own customers in connection with the use of AI-powered call and chat handling.
• Pay all fees in accordance with the agreed payment terms.

6. Data and privacy

Our collection and use of personal data in connection with the Site and Services is governed by our Privacy Policy, which forms part of these Terms. By using the Site or Services, you consent to such collection and use.

Where we process personal data on behalf of a client in the course of providing the Services, we do so as a data processor. The terms of such processing are set out in the data processing agreement included within or appended to the relevant service agreement.

7. Limitation of liability

To the fullest extent permitted by law, FrontDesk360 excludes all liability for any loss or damage arising out of or in connection with your use of the Site or Services, including but not limited to:

• Loss of revenue, profits, business or anticipated savings.
• Loss of data or information.
• Indirect, consequential or special loss.
• Any loss arising from the accuracy, completeness or availability of AI-generated responses.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Where our liability cannot be excluded, it is limited to the total fees paid by you to FrontDesk360 in the three months preceding the event giving rise to the claim.

8. Disclaimer of warranties

The Site and Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Site will be uninterrupted, error-free or free of viruses or other harmful components.

AI-generated responses are produced automatically and may not always be accurate, complete or appropriate. We do not accept liability for any reliance placed on AI-generated content without independent verification.

9. Third-party links and services

The Site may contain links to third-party websites or services. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Inclusion of a link does not imply endorsement.

10. Termination

We may suspend or terminate your access to the Site or Services at any time if we reasonably believe you have breached these Terms, or for any other reason with reasonable notice. Termination of Services is also governed by the terms of the relevant service agreement.

Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability and governing law — will continue to apply after termination.

11. Changes to these terms

We may update these Terms from time to time. When we do, we will update the "last updated" date at the top of this page. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of the Site or Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact us

If you have any questions about these Terms, please contact us at: