Your fully managed AI receptionist
FrontDesk360® answers your calls 24/7, handles customer enquiries, captures the information your team needs and takes the appropriate next step.
We don't just give you an AI that answers your phone. We build a front desk around the way your business actually works.
Built for your business · Fully managed by us · Available 24/7
Incoming Call
LiveCaller: +44 7700 900 123
Connecting — answering now
Enquiry Understood
Intent: Appointment request — marine crew policy
Details Captured
Name · Company · Vessel type · Crew size
Appointment Booked
Confirmed: Tue 2 Sep, 10:30 — James R.
Structured Summary Sent
Full transcript · Action items · Caller details
More than answering the phone.
FrontDesk360® doesn't simply take a message. It can understand why someone is calling, capture the information your team needs and take the appropriate next step.
What FrontDesk360® can do for your business
Every FrontDesk360® receptionist is configured around the individual business. We agree how calls should be handled, what information should be collected and what should happen next.
24/7 Inbound Call Answering
FrontDesk360 answers incoming calls to your business 24 hours a day, seven days a week. Your AI receptionist greets callers professionally, holds a natural conversation and determines how each call should be handled — even when your team is busy or your business is closed.
Customer Enquiry Handling
FrontDesk360 uses business information approved by you to answer routine customer questions during the conversation. We agree what your receptionist can answer and when an enquiry should instead be referred to a member of your team.
Structured Enquiry Capture
FrontDesk360 can collect the specific information your team needs for different types of enquiry — not simply a name and telephone number. The information captured is designed around your business, helping your team receive useful, structured details they can act on.
Enquiry Qualification
FrontDesk360® can ask appropriate follow-up questions to understand what a caller needs and how the enquiry should be handled. It can distinguish between different types of enquiry and follow qualification rules agreed with your business.
Appointment & Meeting Booking
FrontDesk360® can check agreed availability and arrange appointments, consultations or meetings while the caller is still on the telephone. Booking rules, appointment types and availability are configured around the way your business operates.
Intelligent Call Transfer
When a caller needs to speak to someone, FrontDesk360® can transfer the call according to rules agreed with your business. Different types of calls can be directed to different people or teams, with an alternative process such as message taking if nobody is available.
Message Taking & Delivery
FrontDesk360® can take a structured message, confirm the important details with the caller and send the information to the appropriate person. Your team receives the caller's details, reason for calling and relevant information gathered during the conversation.
Call Summaries & Transcripts
After each call, FrontDesk360® can provide a concise summary explaining who called, why they called, the information collected and what happened next. Call transcripts can also be retained or provided where appropriate, subject to agreed privacy and data-retention arrangements.
Ongoing Management & Optimisation
FrontDesk360® is a managed service, not software we configure and leave you to operate. We continue to manage and refine your receptionist as your business develops, including reasonable adjustments to its knowledge, responses and call-handling behaviour.
Your business doesn't work like everybody else's. Neither should your receptionist.
Before we build FrontDesk360®, we learn how your business handles incoming enquiries.
We establish:
We build, configure, test and manage the whole service for you.
A managed service. Not another piece of software.
We handle the entire build, test and go-live process. You review and approve — we do the work.
We continue to manage and refine your receptionist as your business develops.
What happens when a customer calls?
The exact journey is built around your business. A new sales enquiry may be handled differently from an existing customer, an urgent request or a routine information call.
When your front desk needs to do more.
Your intelligent AI front desk
FrontDesk360® Pro takes the same managed receptionist service and connects it more deeply with your teams, systems and business processes.
FrontDesk360® handles the enquiry. FrontDesk360® Pro can help manage what happens around the enquiry as well.
Advanced Enquiry Qualification
Use more sophisticated, multi-stage questioning based on the caller's answers to establish requirements, qualify opportunities and determine the appropriate next action.
Multiple Teams & Call Workflows
Create different call-handling processes for areas such as new business, existing customers, accounts, support or urgent enquiries, routing each call through the appropriate workflow.
CRM & System Integrations
Connect inbound enquiries with compatible CRM and business systems so information collected during calls can be used to create or update records and support follow-up activity.
Lead Prioritisation
Identify and prioritise potentially valuable or urgent enquiries using criteria agreed with your business, helping your team focus attention where it matters most.
Automated Enquiry Workflows
Use an inbound enquiry to trigger agreed actions such as creating a CRM record, notifying a team member, creating a task, arranging a meeting or initiating another business workflow.
Call Intent Intelligence
Categorise calls according to why customers are contacting your business, helping you understand the different types of demand coming through your front desk.
Advanced Reporting & Insights
Turn structured call and enquiry information into useful management reporting, helping you understand call volumes, enquiry types, outcomes, trends and opportunities.
Higher Call Volumes
FrontDesk360 Pro can be configured and priced for organisations with greater or more complex inbound call requirements.
Priority Support
Pro customers receive priority for operational support, adjustments and issues affecting their FrontDesk360 implementation.
Every FrontDesk360® Pro implementation is different.
We'll discuss what you want to achieve and design the appropriate solution around your requirements. Where specialist integrations or bespoke development are required, these will be identified and scoped separately before work begins.
See what FrontDesk360® could do for your business.
Tell us how your business currently handles incoming calls and enquiries and we'll show you how FrontDesk360® could work around your requirements.
FrontDesk360 from £199/month